Policy Center

Policy Center

Cancellation Policy

Butterfly Salon is committed to providing all of our guests with an exceptional experience. Our Cancellation & No-Show Policy enables us to utilize available appointment times to better-accommodate other guests who are seeking appointment openings. We appreciate that sometimes life’s priorities can change, but if it is necessary to reschedule or cancel an appointment, we require at least 24 hours notice. A late-cancellation or “no-show” fee, equal to 50% of the amount of the scheduled service will be applied and strictly enforced. We do make every effort to fill a cancelled spot and if we can rebook it, we’ll waive your cancellation fee.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, you may be asked to enter your name, email address or other personal information as appropriate. You may, however, visit our website anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one or more of the following ways:

  • To personalize your experience—your information helps us to better respond to your individual needs.
  • To improve our website—we continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service—your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
  • To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
  • To administer a contest, promotion, survey or other site feature.

How do we protect your information?
We implement and maintain a variety of the latest security measures to protect the safety of your personal information when you enter, submit or access your personal information.

Do we disclose any information to outside parties?
We do not sell, trade, share or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Return Policy

Butterfly will gladly refund or exchange any unopened product. If you have purchased and used a product and find that it is not exactly what you wanted, we will exchange the product as along as it’s 75% full and within two weeks of purchase date. We are unable to offer refunds on brushes and hot tools.

Gift Cards
Gift Cards are valid from date of purchase with no expiry, are non-refundable and have no cash-value.

All prices are subject to change without notice and prices do vary by stylist. Please click here for current service menu.

We accept VISA, MasterCard, Debit, as well as Cash payments. We DO NOT accept checks.

Returns operate under the following conditions

  • Purchased merchandise must be in original condition.
  • All sales are final. Clearance, event sale items are not return-able or refundable
  • Exchanges and refunds must be made within 14 days of product receipt
  • Any signs that the product was used or tried voids return policy
  • Delivery fail caused by customer mistakes will fall on the customer. Re-shipping fees will be required to be paid by the customer.
To request a refund or a return please contact us at



What’s with the +? Our stylists charge different rates for services based on their level of experience and what you need. (All-over color on butt-length hair will cost more than all-over color on a pixie cut). We provide pricing here as a reference. For details, give us a call at 519-822-3800. Not sure what to schedule? Meet with a stylist for a quick consult.

*10-Minute Touchup services include bang trim, cleaning up the neck and hairline and taking some weight out. Appointment is required. Does not take the place of a full haircut.

Come explore our full list of beauty services!

Salon Menu  / Spa Menu

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